Terms of Service

Effective date: 15.05.26

1. Introduction

These Terms of Service set out the terms on which TAS Flow provides websites, CRM systems, automation workflows, AI chatbots, AI voice agents, booking systems, lead follow-up systems and related digital services.

TAS Flow is a sole trader business based in the United Kingdom.

Contact details:

TAS Flow
9 Nursery Close
Chineham
RG24 8TA
United Kingdom

Email: [email protected]
Website: tasflow.co.uk

By using our website, booking a call, purchasing services, accessing a system provided by TAS Flow, or continuing to work with us, you agree to these Terms.

2. Our Services

TAS Flow provides digital systems for businesses, which may include:

SmartSite websites

Landing pages

CRM setup

Lead capture forms

Sales pipelines

Email automation

SMS automation

AI chatbots

AI voice agents

Missed-call handling

After-hours call handling

Booking system setup

Review request automation

Google Business Profile support

Local SEO foundations

Lead reactivation campaigns

Customer follow-up systems

Related consulting, setup and support services

The exact services provided will depend on the package, proposal, invoice, onboarding form or written agreement between TAS Flow and the client.

3. Eligibility

Our services are mainly intended for businesses.

You must be at least 18 years old to purchase services from TAS Flow or enter into a contract with us.

By using our services, you confirm that you have authority to act on behalf of the business you represent.

4. Packages and Pricing

TAS Flow may offer monthly packages, setup fees, annual payment options, one-off projects or custom services.

Current package examples may include Launch, Growth and Scale packages. Pricing, features and inclusions may change from time to time.

Any agreed price will be confirmed before work begins.

Unless otherwise agreed in writing, usage-based costs such as SMS messages, calls, phone numbers, call minutes, payment-processing fees, premium integrations or third-party platform costs may be charged separately.

5. Payment Terms

Unless otherwise agreed in writing:

Monthly fees are payable in advance.

Setup fees are payable before work begins.

Setup fees are non-refundable once work has started.

Subscription or retainer payments must be paid on time to keep services active.

Annual payments, where offered, are payable in advance.

Any additional usage-based fees may be billed separately.

If payment is late or fails, TAS Flow may remind the client, pause services, restrict access, charge outstanding amounts, or take legal action to recover unpaid fees.

6. Refunds

Refunds may be considered where expressly agreed in writing, required by law, or offered at TAS Flow’s discretion.

Setup fees are generally non-refundable once work has started because they cover planning, onboarding, configuration, setup and implementation work.

Subscription fees already paid are generally non-refundable unless otherwise agreed in writing or required by law.

Any free trial, discount or promotional offer will be subject to the specific terms stated at the time.

7. Cancellation

Unless otherwise agreed in writing, clients may cancel ongoing monthly services by giving 30 days’ written notice.

The client remains responsible for all fees due up to the end of the notice period.

Cancelling a subscription may result in loss of access to the website, CRM, automation, AI voice agent, chatbot, booking system, hosting, platform access or other services provided through TAS Flow’s agency account.

8. Client Sub-Accounts and Platform Access

Some services may be provided through TAS Flow’s agency account or third-party platforms.

The client may be given admin access to their own sub-account. However, the sub-account, platform structure, agency-level settings, templates, workflows, configurations and connected tools may remain under TAS Flow’s agency account unless otherwise agreed in writing.

Access may depend on the client maintaining an active paid subscription.

If the client cancels or fails to pay, TAS Flow may suspend or remove access to systems hosted, managed or provided through TAS Flow’s agency account.

9. Client Responsibilities

The client agrees to provide accurate and complete information needed for TAS Flow to provide the services.

This may include:

Business details

Service descriptions

Prices

FAQs

Opening hours

Contact details

Booking preferences

Website/domain access

CRM access

Brand assets

Call scripts

Approval of website content

Approval of AI voice agent or chatbot scripts

Access to third-party platforms where required

The client is responsible for checking and approving information before it is published or used.

The client is also responsible for ensuring their own business complies with laws, regulations and industry rules that apply to them.

10. AI Services and AI Output

TAS Flow may provide AI chatbots, AI voice agents, AI-assisted workflows and other AI-supported systems.

AI systems can be useful for answering common questions, collecting details, qualifying enquiries, supporting follow-up and reducing manual admin. However, AI outputs may be incomplete, inaccurate, outdated or unsuitable in some situations.

The client agrees that:

AI outputs must be reviewed where accuracy is important.

AI systems should not be treated as a replacement for professional judgement.

TAS Flow does not guarantee that AI-generated content, responses, call handling or recommendations will always be correct.

The client remains responsible for how AI outputs are used in their business.

The client must not use AI systems for unlawful, harmful, discriminatory, misleading or regulated decision-making without proper human oversight.

TAS Flow does not provide legal, financial, medical or other regulated professional advice through its AI systems.

11. Call Recording and AI Voice Agents

Where AI voice agents are used, calls may be recorded and transcribed.

The client is responsible for making sure callers are properly informed where legally required, including where calls are handled by AI or recorded.

TAS Flow may help provide suitable wording, scripts or notices, but the client remains responsible for ensuring the final use is lawful for their business and industry.

12. Acceptable Use

The client must not use TAS Flow’s services to:

Break the law

Send spam

Mislead customers

Commit fraud

Harass, abuse or discriminate against others

Upload unlawful or harmful content

Infringe intellectual property rights

Misuse AI systems

Reverse engineer, copy or interfere with TAS Flow systems

Damage or overload any platform, website, CRM or automation system

Use the services in a way that could harm TAS Flow, its clients, third-party platforms or end users

TAS Flow may suspend or terminate services if we believe the client has breached this section.

13. Intellectual Property

Unless otherwise agreed in writing:

The client owns their own business information, brand assets, customer data and content they provide to TAS Flow.

The client may use final paid deliverables for their own business purposes.

TAS Flow retains ownership of its templates, methods, workflows, prompts, automation structures, system designs, know-how, reusable components and internal processes.

TAS Flow may reuse general knowledge, templates, structures and non-confidential know-how for other clients.

TAS Flow may use client work in case studies or portfolio materials only with the client’s permission.

Where a website, CRM, automation or AI system is hosted through TAS Flow’s agency account, the client’s access and use may depend on maintaining an active paid subscription.

14. Third-Party Platforms

TAS Flow may use third-party platforms to provide services, including but not limited to CRM platforms, AI providers, call providers, SMS providers, hosting providers, payment processors, analytics tools and automation platforms.

These may include GoHighLevel, OpenAI, ElevenLabs, Twilio, Stripe, Google, Calendly, IONOS, Hostinger, Lovable, Supabase, Zapier, Make, WhatsApp Business, Meta and other providers.

TAS Flow is not responsible for third-party outages, downtime, pricing changes, data loss, service changes, API issues, account restrictions or platform limitations.

The client may also be required to comply with the terms and policies of those third-party platforms.

15. No Guarantee of Results

TAS Flow aims to help businesses improve their website, lead capture, CRM, automation, follow-up and customer journey.

However, TAS Flow does not guarantee:

A specific number of leads

A specific number of sales

A specific level of revenue

A specific search ranking

A specific conversion rate

That every call, message or enquiry will be captured

That every AI response will be correct

That third-party platforms will always work without interruption

Results depend on many factors outside TAS Flow’s control, including the client’s market, offer, pricing, reputation, traffic, response quality, sales process and ongoing business activity.

16. Service Changes

TAS Flow may update, improve, change or discontinue parts of its services where reasonably necessary.

We will aim to avoid unnecessary disruption and will notify clients where a material change affects their active service.

17. Suspension and Termination

TAS Flow may suspend or terminate services if:

The client fails to pay

The client breaches these Terms

The client misuses the service

The client uses the service unlawfully

The client creates risk for TAS Flow or third-party platforms

A third-party platform suspends or restricts access

Continuing the service would be commercially, legally or technically unreasonable

After termination, access to websites, CRM systems, automations, AI tools, call systems, booking systems, hosting or platform sub-accounts may be removed or restricted.

Outstanding fees remain payable.

18. Data After Termination

Following cancellation or termination, TAS Flow may retain data for as long as reasonably necessary to comply with legal obligations, resolve disputes, maintain business records and protect legitimate business interests.

Where reasonably possible, the client may request an export of their available data before termination or shortly after termination, subject to platform limitations and payment of any outstanding fees.

TAS Flow is not responsible for loss of access to data after cancellation where the data is stored within a third-party platform or TAS Flow-managed agency account and the client has not requested an export in time.

19. Confidentiality

Both TAS Flow and the client agree to keep confidential information private and not disclose it except where needed to provide the services, comply with the law, use professional advisers, or operate agreed third-party platforms.

20. Limitation of Liability

To the maximum extent permitted by law, TAS Flow will not be liable for:

Loss of profits

Loss of sales

Loss of revenue

Loss of business opportunity

Loss of goodwill

Loss of data caused by third-party platforms

Downtime or outage caused by third-party providers

AI errors or inaccurate AI outputs

Missed calls, messages or enquiries caused by platform failure

Client misuse of the service

Incorrect information supplied by the client

Indirect or consequential losses

TAS Flow’s total liability for any claim will be limited to the amount paid by the client to TAS Flow in the 3 months immediately before the claim arose.

Nothing in these Terms limits liability where it would be unlawful to do so.

21. Indemnity

The client agrees to indemnify TAS Flow against claims, losses, damages, costs or expenses arising from:

The client’s misuse of the services

The client’s breach of these Terms

The client’s unlawful use of AI, CRM, automation, call recording or marketing tools

Information supplied by the client

The client’s breach of third-party platform terms

Claims from the client’s customers, users, callers or leads relating to the client’s business

22. Privacy and Data Protection

TAS Flow handles personal information in accordance with its Privacy Policy.

Where TAS Flow processes personal information on behalf of a client, the client remains responsible for ensuring that their own privacy notices, consents, lawful bases and data protection obligations are in place.

23. Governing Law

These Terms are governed by the laws of England and Wales.

24. Disputes

Before starting legal action, both parties agree to try to resolve the dispute informally by contacting each other first.

If the dispute cannot be resolved informally, the courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.

25. Changes to These Terms

TAS Flow may update these Terms from time to time.

The latest version will be published on our website. Continued use of our services after changes are made means the client accepts the updated Terms.

26. Contact

For questions about these Terms, contact:

TAS Flow
9 Nursery Close
Chineham
RG24 8TA
United Kingdom

Email: [email protected]